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www.kicknike.com / 2012-05-13

Q: What's the currency on our website ?

A:   US dollar !

How long will my order be processed and delivered?

After receiving your order, it will take 1-2 working days for us to prepare your packages and then send to you by via EMS. Normally, you will receive your product within 5-7 Business days.

How can I check the status of my order?

Each orders you made have a order number in our website, you can check the infos in our website for the tracking number that  we sent. Customer can check the package detail information from EMS Website, Click HERE to visit the EMS website. Package May need 48-72 hours to be shown up in the EMS website after we have sent out. If you can not check the package information from the EMS website, please CONTACT US.

How to  place the order?

It is easy and safe to place the order. Once you have chosen the items you would like to purchase, add it in your shopping cart. Then follow the directions of checkout process.

Do you deliver your products worldwide?

Yes, we deliver our products worldwide. However, some countries or areas may need extra shipping fees to deliver the packages,if you do not sure the postage, you can contact our service department.

When you check out your order and found no Shipping method for choose ,that means the shipping maybe can't send through EMS, In this case, you need contact us to get the detail shipping cost of DHL or UPS.

What methods of payment do you accept?

There are four ways of paying:
1.Credit card payment method (Visa & Master Card ),

2. Westernunion (accept online register and pay directly online)
3.   Money Gram. If you buy some items for one time, we suggest you to using this way.(Cheaper and faster payment)

4. T/T(Bank Telegraphic Transfer),it may need about 3-4days for it clear, so if you do not very hurry, you can choose this as the payment method. (lowest cost,but slow)

How is Privacy Policy ?

We use the information you provide about yourself when you place order or any other request only to complete that request at your satisfaction. We do not share this information with outside parties except to the extent necessary to complete that request. We do the same to the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.So you can feel much safe to leave your detail information when you place order


We can free drop shipping for you , if you are reseller, you only need to order online from our website, and leave your customer's address, then we will send the shoes to your customers without any info about us. then will email you the tracking No.

What is Member Point ? 

Answer :  Order  Value $100 items you will have 100 Point ,which means one dollar for one point .

Bronce Vip with 5% discount off.      (Member Point > 500 )

Silver Vip  with 10% discount off.     (Member Point > 2000)

Gold Vip With 15% discount off.     (Member Point > 5000 )

After the deal succeed , the member point will show directly to your member account .

What should I do if I have more questions about my purchase?

If you have any questions about your purchase, welcome to contact us via email or live chat support. if live support offline, you can submit your ticket there.


Return Policy

Return Policy

At  Ourtao.com  , we take great pride in the quality of our products. Customer satisfaction is our #1 priority. As a wholesaler we strive for a long term relationship with our customers. We realize that the buying process is not complete until the customer is satisfied enough to recommend us and our products to their friends and family.
We offer a comprehensive return policy that guarantees your satisfaction.

We accept returns for exchange or refund for the following reasons:

      ●Shipping errors
      ●Damaged goods
      ●Goods loss
        Items are not the same as described

In order to return your products, send an e-mail to  ourtao@hotmail.com
and we will forward a return address. Your order must be returned, at your own expense, within 7 days of receipt, in unused condition, and with all tags attached. We will not accept orders that are returned to sender. Items purchased with a discount code may only be returned for exchange. Shipping charges are NOT refundable under any circumstances.




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